How Can I Start a Delivery Service for My Restaurant?

Restaurant Delivery Service

Last updated on June 14th, 2023 at 10:27 am

In today’s fast-paced world, offering a delivery service for your restaurant has become a necessity to stay competitive. Whether you choose to provide in-house delivery or partner with a third-party service, starting your own delivery service requires careful planning and consideration. We will explore the logistics involved in in-house delivery, such as equipment, ordering processes and logistics. Additionally, we will discuss the pros and cons of third-party delivery, including factors to consider when choosing a delivery platform. Let’s explore the world of restaurant delivery and set you on the path to success.

What to Know About In-House Delivery

There’s so much more to delivery than just preparing food and driving orders to customers. Logistically, providing your own delivery service is more complex than utilizing a third-party service. However, operating an in-house delivery service gives you complete control over the delivery process.

Delivery Equipment & Packaging
Invest in sturdy delivery bags or containers to ensure the food remains fresh and presentable during transportation. Consider packaging options that maintain the integrity of different types of food. Have these supplies on-hand and ready to create the best experience for your customers:

Ordering Process
If you are creating your own delivery system, it’s important to consider how your customers will be able to order. Customers could always order by phone, but in this day and age, having an online ordering system is essential to be competitive. Finding the right food delivery software for your business and your budget will help not just with the ordering process, but by letting your customers track the delivery as well.

You’ll want to have reliable transportation with staff willing and able to take orders to their destinations. There are multiple insurance options to cover these drivers should anything happen while delivering to your customers. Optimize your routes for faster deliveries and use technology such as GPS tracking to enhance efficiency.

Develop a system for order-taking, packaging, and dispatching. Ensure that you have sufficient staff members dedicated to the delivery service. Train them on efficient delivery practices, customer service, and food handling protocols.

What to Know About Third-Party Delivery

While some restaurants use their own delivery drivers, others opt for a third-party delivery service like DoorDash, Uber Eats, or Postmates. Partnering with third-party delivery services can help you expand your reach without the need for additional resources. There may not be all of the logistics that are involved in providing your own service, but this system comes with a completely different set of pros and cons.

Consider the following factors when choosing a third-party delivery platform:

Name Recognition
Most people already have at least one food delivery app on their phone and usually start their search there if they aren’t sure what food they want. Delivery services have the advantage of getting your restaurant’s name in front of your existing customers and potential new ones.

These services are businesses, first and foremost; they collect a commission fee. These services aren’t just expensive for your business, but for the consumer as well. Costly delivery and service fees have turned some customers away from using these apps. Explore multiple delivery platforms and compare their pricing structures, commission rates, and customer reach.

Integration and Compatibility
Ensure that the third-party platform integrates seamlessly with your existing restaurant management system, online ordering platform, and POS system.

Quality Control
Communicate your expectations regarding food quality, packaging, and delivery time to the third-party delivery service. Regularly evaluate their performance to maintain consistency and customer satisfaction.

Promoting Your Delivery Service

Whether you decide to use a 3rd party company or deliver in-house, you’ll want to make sure your customers know about your new delivery service. Optimize your restaurant’s website and online ordering platform for your customers as well as search engines. Create compelling content that highlights your delivery service, menu offerings, and convenience. Leverage social media platforms to run targeted ads, promote special offers, and engage with your audience. Encourage user-generated content and reviews to build trust. Collaborate with local influencers other businesses to cross-promote your delivery service, and offer special delivery discounts or packages to your current customers.


Starting a delivery service for your restaurant can be a game-changer in today’s competitive food industry. Whether you opt for in-house delivery or choose to partner with a third-party service, there are important factors to consider for both options. In-house delivery gives you full control over the delivery process, allowing you to ensure the quality of food and provide a seamless customer experience. On the other hand, third-party delivery services offer name recognition, wider customer reach, and convenience but require careful evaluation to maintain quality control and manage commission fees. Regardless of the approach you choose, promoting your delivery service is essential to attract customers.

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2 Responses

  1. Al Mutqan says:

    Wow great article, helps greatly for delivery service for restaurants. Thanks for sharing 🙂