Last updated on September 21st, 2021 at 09:11 am
Did you know your employees set the tone for your restaurant and your brand? Did you know that fully engaged employees can reduce costs by making fewer mistakes, have increased productivity, and reduce turnover? Engaged employees make work awesome.
Unfortunately, according to a recent study by MSW Research and Dale Carnegie Training, only 29% of employees are engaged. That statistic is not awesome. What is left of your employee population is disengaged, and disengaged employees are unproductive employees.
So what can you do to increase employee engagement in your restaurant? According to the study, What Drives Employee Engagement and Why It Matters, there are three key drivers: Relationship with immediate supervisor, belief in senior leadership, and pride in working for the company.
1. Relationship with Immediate Supervisor An employee’s relationship with his or her direct supervisor can heavily influence that employee’s feelings and productivity. The study states, “The attitude and actions of the immediate supervisor can enhance employee engagement or can create an atmosphere where an employee becomes disengaged.” While this isn’t a new notion, the ability to retain valuable employees has a significant impact on your bottom line.
2. Belief in Senior leadership The ability for senior leadership to effectively communicate and interact with employees in a way that consistently builds trust and rapport is crucial to your success. According to the study, “employees said that believing in the ability of senior leadership to take their input, lead the company in the right direction and openly communicate the state of the organization is key in driving engagement.”
3. Pride in Working for the Company Aligning company values and an individual’s values, both in terms of their importance and execution, offers a level of connection and appreciation employees feel they have and receive from your company.
Focusing on trust, honesty, and positive relationships with managers isn’t new, but it does apply real data AND reinforces employee engagement practices for restaurant owners hoping to motivate their workforce.
What do you think? Let us know in the comments what other successful employee engagement initiatives your business has implemented.