FAQ: What do I do when I receive a product that has been shipped damaged?

Last updated on July 15th, 2022 at 02:12 pm

Q: What do I do when I receive a product that has been shipped damaged?

A: When you order an item from Burkett Restaurant Equipment, you will receive a confirmation e-mail that tells you the item has been shipped as well as what to do if you receive defective equipment. If you receive a damaged product, you have several options to rectify the issue:

1. If the customer wishes to accept the freight then sign for it noting damages in the signature box or in the specified location on the delivery receipt and call Burkett Customer service who will process the claim & exchange/return order.
2. If the customer does not wish to accept the freight then refuse the shipment and call Burkett Customer service who will process the claim & exchange/return order.

Our main tip to you is to thoroughly inspect each item that has been delivered, before you sign for it. If you sign off on an item that it was delivered in good condition without thoroughly inspecting it, only to realize later that the item is defective or damaged, will limit your recourse with the freight company leaving you responsible for the damages.

If you have any questions about our damaged shipment policy , please contact our Customer Service Department or visit us at burkett.com

It is a fairly simple process for the customer and we only have issues when people just do not hold up their responsibilities.  This has not been an issue before as people commonly accept responsibility.