It’s a restaurateurs worst nightmare. You’ve spent months (perhaps years) preparing for your grand opening. You’ve selected the theme of your restaurant, picked the perfect location for success, and created a killer menu. While these are all vital steps in opening a restaurant, many owners overlook the importance of selecting the correct equipment. This oversight can lead to failed inspections and delays in your opening. Here are 10 ways to make sure that you do not fall into this situation.
1- Talk to Your Local Health Inspector! Have a firm understanding of the laws in your area and purchase accordingly. “Customers always ask if a particular item needs to be under a hood- they shouldn’t be asking us. They need to ask their local health inspector because it depends on where they are located and what specific health laws need to be obeyed.” – Felicia Mysinger, Bi-lingual Sales Consultant.
2- Talk to a Consultant! By communicating your needs and your business specifications your Consultant will verify that the equipment is the correct size and has the correct connection requirements. You may know what you WANT, but do you know what you NEED? That’s where a Consultant will come in and walk you through the steps to ensure a perfect transaction.
3- Follow the Instructions! If the instructions say “Professional Installation is Required” please heed this. So often we find out that equipment has been damaged making the warranty void because an owner thinks they can save a few dollars by installing the equipment themselves. (This also means do not hire an unlicensed handy man!)
4- Consider Your Usage! While sometimes a lower priced product is just a lower price product, often it is a light duty piece of equipment that was never intended to withstand the rigors of a demanding restaurant kitchen. A product that may be a bit more expensive, on the other hand will generally be of comprised of better quality components and offer longer warranties. Know your usage and purchase accordingly.
5- Inspect Your Delivery! Would you take possession of a car without inspecting it for damages first? Of course not! We hope you’re doing the same when you accept a True® Refrigerator from a freight company. It is extremely important that you OPEN THE PACKAGE and inspect the product for package- don’t just inspect the outside of it. According to the policies of many carriers, once you sign for your shipment you are releasing them from all liability pertaining to the delivery of the package. So PAY ATTENTION and don’t feel rushed by the deliverer to just sign off without inspecting first. You can also ask your Consultant about insuring your shipment that will protect you from concealed damage (damages that you cannot see but occur as a result of the shipping)
6- Know Your Utility Requirements– Electric, Gas or Propane! Before you order a Range or Walk-In Cooler, ask your building contractor what voltage and phase your building has. It may seem like common sense, but you’d be surprised how often we get asked “Should I purchase a gas or electric unit?” The right question though is- “Does your building have a gas or electric supply?”
7- Understand the Function of the Equipment! An ice bin is not the same as an ice machine. The former holds ice and the latter makes ice. It’s small assumptions like this that can cost a restaurateur big bucks in the long run, so read the product description and ask your Consultant for more information if you are still unsure. Make sure the product is capable of holding the necessary capacity. Remember, it is always better that the equipment has a larger capacity than a smaller one.
8- To Warranty or Not to Warranty! Warranties are important but do not assume that anything that can go wrong with a product will be covered. Read the fine print, follow instructions, and take the proper steps to ensure that if there is a problem with your product it can be covered by the warranty. Generally a manufacture offers a one-year warranty but you can upgrade to a long-term one that will cover the product for up to 5 years.
9- SPACE! Please review the spec sheet and measure the space where you will place the product. A fraction of an inch is all it takes to keep it from perfectly fitting. Another thing to consider is, do you have room for the equipment? You may want a new Espresso Machine for your Italian Bistro, but where will it go? You can do one of two things: Pick a product then designate a space for it OR Designate a space and then pick out a product that will fit.
10- Accessories! Accessories! Accessories! What accessories will you need to optimize the functionality of the equipment. For example when purchasing a griddle, you should also purchase a Nemco Grill Scrapper to help you clean it. It is a very large scrapper and therefore will cover a larger surface area than your standard grill scrapers. This simple accessory will give you a quicker turn over and therefore allowing you to make more money! If you are purchasing a new Fryer, it is also recommended that you purchase a new gas hose to go with it. Specifically a “quick disconnect.” It is a simple accessory that is preferred by health inspectors in order to improve the functionality and cleanliness of the product.
We hope you will consider these 10 factors before purchasing restaurant equipment. They should help mitigate the risks of having to make a product exchange or return. After all, the last thing you want is to delay your opening because you need to reconfigure your kitchen.
Did we miss any important tips? Don’t keep them to yourself! Share your comments below please!