Smile, it’s a New Year

Happy New Year! We might as well get the new year started on a positive note. One new years resolution I have made is to try and be positive and considerate to our customers and my fellow workers. Having just gone through the hectic holidays we all may have experienced a restaurant server or a retail employee that has been, shall we say, less than nice and almost rude. We all have bad days, after all we are human but when you are in a service related industry it is always best to put a smile on your face and a positive note to your voice. If I go into a restaurant and my server is pleasant and efficient but the food is less than perfect, my server will still get a decent tip, after all it is not their fault the food was not up to standards. Lets face it some people seem to be in a bad mood by choice all the time. We all say we need more business but if we don’t treat our customers like they are the only one that matters at that time, than we only have ourselves to blame when they don’t call or come back, so remember to smile this year.

Jerry Kraushaar is a leading chef and sales consultant for Burkett Restaurant Equipment.

Leave a Reply

Your email address will not be published. Please enter your name, email and a comment.